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SUMMARY
To provide a centralized focus of authority and information regarding the comprehensive safety and security operations of the PS&E campus. The Security Operations Center Officer utilizes people, processes, and technology to continuously monitor and improve the security of the PS&E campus.
PAY & SCHEDULE
Full Time | $18.21 per hour
Wednesday - Sunday | 2PM - 10PM
ESSENTIAL DUTIES / RESPONSIBILITIES
Answer, evaluate and prioritize incoming telephone and radio calls, emails alerts, notifications, etc.
Communicate effectively with various callers, security guards, and others to obtain complete information to determine the necessary action(s) for proper resolution.
Have extensive knowledge of emergency plans and procedures.
Monitor building systems and quickly initiate emergency procedures in response to a variety of critical situations including fire alarms, emergency medical, weather emergency, gunshot detection system, criminal activities, and others.
Monitor and capture video surveillance.
Assist security manager with ensuring video surveillance system provides most effective and efficient coverage of campus.
Monitor and ensure safety of traffic flow in and out of the dock areas such as deliveries, ambulances, media, etc.
Be proficient with all PS&E computer applications.
Manage employee, vendor and visitor access.
Ensure inventory and accountability of badges and security department property.
Notify public safety of incidents or information related to the safety and security of the campus.
Make appropriate notifications regarding urgent or business matters.
Manage building and campus access, open and monitor doors, gates and elevators to allow authorized access of employees, deliveries, vendors and visitors.
Maintain record of daily activities, prepare incident reports, and document issues.
Assist In-House Security Manager with additional projects as needed.
Other duties as assigned by any Safety & Security Manager.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High school diploma or GED equivalent.
Security experience desirable, but not required. PS&E will provide training.
LANGUAGE SKILLS: Excellent communication and interpersonal skills are an absolute requirement.
Ability to read, analyze, and interpret instructions and reports.
Ability to write reports and correspondences.
Ability to effectively present information and respond to questions from PS&E management and the public.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret oral and written directions as well as building maps.
Ability to manage stress and defuse potentially stressful situations.
Ability to work well with patrons from varied backgrounds.
COMPUTER SKILLS: Experience and knowledge of MS Office products (Outlook, Excel, Word, etc)
Ability to learn and use security software
PHYSICAL AND ENVIRONMENTAL DEMANDS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a 10-key calculator, use a telephone, speak, hear, and write.
While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in Gainbridge Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.
