Company Description SECUR AMERICA... is a privately-held, American-owned contract security services company based in Atlanta, Georgia.We provide innovative contract security service solutions across the US, which provide uncompromising value, cost effectiveness and results to our clients. Our business model is based on creating and delivering operational excellence to each and every customer by selecting the right people, training them to exceed our customers' requirements and providing them with a culture that is focused on 100% customer and employee satisfaction.Job DescriptionPosition SummaryA security officer is responsible for helping protect a client's physical, human and intellectual assets and deliver "legendary" customer service in the performance of their duties. Security officers are required to perform a wide range of duties based on the nuances of a client's property, the services agreement between the client and SecurAmerica and the post where the officer is to be assigned.Duties/ResponsibilitiesProvide "LEGENDARY and RESPONSIVE" customer service in representing SecurAmerica and the client based on site and post instructions.Help deter, deflect, detect, investigate and/or resolve all activity that could result in loss or liability for the customer including criminal incidents, fire hazards and safety conditions.Serve as a representative of the client in noticing and remedying any condition that could reflect poorly on the client's brand.Enforce client security, safety and fire/life safety rules, procedures and protocols.Maintain a high level of visibility, vigilance and professionalism while on post and while on patrol.Effectively and efficiently respond to client, contractor and visitor inquiries and service requests; graciously assist all parties as needed.Conduct proactive and comprehensive interior and exterior security patrols and inspections of the property.Immediately and appropriately respond to emergency situations according to specified protocols.Complete required reports, logs and paperwork in a timely method that meets or exceeds account quality standards.Fully comply with the terms of SecurAmerica's security services agreement, site post orders/procedures and client performance standardsPerform other duties as requiredQualificationsEXPERIENCEStable work historyPrevious customer service and/or security experience desiredEDUCATIONHigh School Diploma or GEDCOMPETENCIESExcellent appearance and professional demeanorGood listening, verbal and written communication skillsSound judgmentComputer literate and ability to use email, access the internet and use Microsoft WordGENERAL REQUIREMENTSMust be 21 years or olderUS CitizenAbility to successfully pass a thorough background investigation and drug testValid driver's licenseMust meet all requirements to obtain a security officer's license (applicable in only those jurisdictions that require such a license)Additional InformationAll your information will be kept confidential according to EEO guidelines.
