Job Description Overview
Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Join us. Let's go beyond expectations and transform healthcare together.HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.
Responsibilities Job Summary
The HonorHealth Security Ambassador serves as a first point of contact for patients, visitors, vendors, and staff members at HonorHealth facilities. The position understands and enforces visitor policy, follows designated screening script and process flows, enforces entrance utilization and any related policies (ex: masking, badging), and greets patients and visitors and assists in navigation. The Ambassador performs these functions in coordination with the deployment of various security technologies, or at any other HonorHealth location designated as requiring these services.
Responsible for representing HonorHealth as the first contact point a patient, visitor, vendor, or staff member will encounter upon arriving at HonorHealth. Serves as a critical team member in facilitating patient and visitor visits. Demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to HonorHealth. Establishes and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and HonorHealth personnel. In addition to providing an overall presence, an HonorHealth Security Ambassador ensures consistent policy enforcement and monitors patient and visitor flow within the building. Interacts with various security technologies, such as visitor management systems and passive weapons detection systems. Reports hazards, unusual or suspicious circumstances to the appropriate leadership personnel. Maintains view only access to the electronic medical records to support verifying information. Required to work varied hours, which may include days, evenings, holidays and/or weekends.
Responsible for assisting in emergency situations. Provides security support during emergencies such as, fire alarms, and intruder alarms. Remains calm and composed during stressful situations and effectively de-escalates conflict or stressful situations. In the event of emergencies, must take charge of maintaining order, safety and to protect personnel and property. Some activities can involve interacting with and controlling hostile, belligerent, aggressive individuals involving some element of danger or risk of injury. May be required to subdue resisting, aggressive, combative and distressed individuals.
Responsible for completing required training and annual in-services. Participates in security department training and continuing education programs including, but not limited to Nonviolent Crisis Intervention Techniques, Self Defense Tactics & Techniques leading to certification in the use of specialized equipment
Represents HonorHealth as a brand ambassador. Greets patients, visitors, vendors, and staff with professionalism. Assists other departments with helping guests. Collaborates with community partners. Qualifications Education
High School Diploma or GED Required Experience
1 year Prior security experience. Required Licenses and Certifications
Driver License Required
Basic Life Support (BLS) Basic Life Support (BLS) Basic Life Support certification through the American Heart Association within 6 months of hire 180 Days Required
