The Role
Tesla's Service Shop Supervisors are the leaders of our service shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.
Responsibilities
Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the service center
Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
Partner with Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs
Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality
Monitor to ensure that all employees comply with safety regulations and the service center's safety program
Work with employees to resolve technical and personnel problems Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies
Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
Requirements
Prior leadership experience in a service-focused industry preferred. Automotive expertise not required.
Ability to meet deadlines and be accountable for quality / quantity
Able to manage multiple tasks with competing priorities, establish and achieve goals
Ability to lead group root cause problem solving activities and rapidly develop countermeasures
One to three years of industrial supervisory or similar leadership experience preferred.
Able to work a flexible schedule, including weekday and weekend overtime.
Good computer skills, experience with Microsoft Office a must.
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
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