Posting Number: S12014P
Working Title: SCO Manager-General Case Management and Well-Being Initiatives
Department: VPSA-Student Care & Outreach
About the University of Georgia: Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
Posting Type: External
Retirement Plan: TRS
Employment Type: Employee
Benefits Eligibility: Benefits Eligible
Full/Part time: Full Time
Additional Schedule Information: Monday thru Friday 8:00 am-5:00 pm
Advertised Salary: $48,000
Posting Date: 04/30/2024
Open until filled: Yes
Proposed Starting Date: 06/17/2024
Location of Vacancy: Athens Area
EEO Policy Statement: The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().
USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Classification Title: Student Services Paraprofessional/Professional
FLSA: Non-Exempt
FTE: 1.00
Minimum Qualifications: Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Position Summary: The Student Affairs Case Manager serves as one of four case managers for Student Care & Outreach (SCO). The position is a generalist position focusing on the broader mission of the office with time spent between general case management, research and assessment, general departmental outreach initiatives, and managing logistics related to the continued expansion of well-being programming, specifically suicide prevention and Support Dawgs trainings. The Case Manager reports to the Associate Director of SCO.
Knowledge, Skills, Abilities and/or Competencies: Excellent interpersonal and communication skills. Experience planning or assisting with events. Ability to work successfully individually and as a member of a team. Excellent organizational skills. Experience in management of electronic database. Proven ability in developing effective working relationships with university students, faculty, staff, administrators, and the community. Possess a strong work ethic and ability to be adaptable. Be available to work flexible shifts, evenings and weekends, as needed. Physical Demands: Normal office activities.
Is driving a responsibility of this position?: No
Is this a Position of Trust?: Yes
Does this position have operation, access, or control of financial resources?: No
Does this position require a P-Card? : No
Is having a P-Card an essential function of this position? : No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes
Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities: Case Management for Student Care & Outreach Serve as point of contact for inquiries to Student Care & Outreach (SCO); address and respond to referrals made to the SCO, including direct outreach to students, families, faculty, and staff. Collaborate with internal and external partners and stakeholders to provide comprehensive support services to students. Provide resources and direct support to students in partnership with the Office of Student Financial Aid during emergency fund request processes. Manage and draft communication related to Student Care & Outreach cases with students, families, faculty members, and external stakeholders. Facilitate hardship withdrawal process on behalf of students of concern. Assist with management and oversight of SCO records within the Advocate Symplicity electronic database, Ensure that records and data are maintained in accordance with University policies and federal and state regulations. Generate ad hoc reports for Student Care & Outreach when requested. Percentage of time: 70
Duties/Responsibilities: Well-Being Outreach Initiatives Assist the Director and the Community of Care Coordinators with suicide prevention programming Coordinate requests for Support Dawgs trainings and manage logistics of the certificate program in the Involvement Network and the Professional Education Portal Participate in and coordinate outreach efforts to internal and external stakeholders; identify potential campus and community partners. Represent Student Care & Outreach at appropriate meetings and campus activities, as needed. Perform other duties as assigned. Percentage of time: 25
Duties/Responsibilities: Research, Assessment, and Policy Development Research and disseminate information regarding higher education case management and support services for students; identify opportunities for future initiatives. Review and interpret University policies and make recommendations when procedural changes are needed. Assist with annual reporting requirements and ongoing assessment for Student Care & Outreach. Utilize existing university data to identify opportunities for student and stakeholder outreach. Percentage of time: 5
Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name: Charisse Harper
Recruitment Contact Email:
