For further inquiries regarding the following opportunity please contact one of our Talent Specialist Lavanya Sivanesan Title: SAP SCM Specialist Location: Waukegan IL Duration: 11 months There are possibilities for working hybrid but this will be on discussion with the candidate Description: This is a nonexempt role. The IT Sr. Technical Specialist is responsible for aligning technology solutions with business strategies working principally with senior management. Acts as the principal designer for major systems and their subsystems utilizing a thorough understanding of available technology tools and existing designs. Duties: Partner with the functional groups within the IT organization to communicate and clarify business needs contribute to the development of longrange system plans and ensure products and services are aligned with business needs. Provides strategic consultancy support to customers in defining or designing business processes and researching and identifying enabling technologies based on customer requirements. Actively seek ways to apply technology to business processes researching and providing information on technical trends and competitors practices relevant to the assigned client business. Assess nearterm needs utilizing structured interview processes to establish business priorities consult with technical subject matter experts and develop alternative technical solutions; advise on options risks costs versus benefits and impact on other business processes and system priorities. Ally with other IT functional areas to remain apprised of project status and inform customer management of progress; conversely keep the IT groups technology and service managers aware of user issues and potential potholes or resolve conflicts. Develop motivate and provide direction to the technical team in a way that facilitates the creation of a team environment and enables team to fulfill the departments operation objectives. In specialized systems (i.e.. SAP) effectively set options to change the way the program works (configuration responsibilities). Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Required: Bachelors Degree/1013 years of experience Degree in IT and/or complimentary business degree The manager can consider Associate if the candidate has the experience Experience: The Sr. IT Specialist will have a client area across multiple countries multiple divisions and multiple domains. This position will lead the offshore and onsite teams from service partners. The BSS Run Sr. IT Specialist manages the team and related delivery activities for Global Divisional and local systems. Leads the partnership of the Run function with BRMs and Regional IT contacts. Provide oversight of business requirements. Leverages key strengths from all teams client and Provider alike. Strong experience in SAP ERP environment in the areas of SAPSCM (Production Planning Production Execution and Quality Management) SAPPTP (Direct & Indirect Procurement and Accounts Payables) SAPAPO and SAPAriba. Experience in SAP SRM is a plus. Ability to effectively communicate with Business users and work with offshore teams. This role leads all supportrelated activities. This includes the following: Accountable for endtoend support. Reports regularly on performance. Monitors servicelevel infractions. Develops new Service Level Agreements (SLAs) and metrics as needed. Works across stakeholders to gain agreement on new SLAs and/or metrics. These actions ensure that service levels are maintained and continually improved and that any problems with the daytoday delivery of services are minimized. Harmonizes and motivates team members. Duties: Provides oversight and management of the following core job responsibilities as follows: Escalates if the provider is unable to meet demand. Plans executes and evaluates work to time cost and quality targets. Assesses and evaluates risk. Communicates effectively both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understand the relevance of your own area of responsibility/specialism to the employing organization. Takes client requirements into account when evaluating proposals. Manages communication and negotiation with suppliers to obtain required solution design and sizing (hours effort). Takes account of relevant legislation compliance requirements and industry regulations. Stays current with industry advancements and the direction of domains supported. Thinks strategically leveraging knowledge of domain needs across clients. Is accountable for effective systems operations. Conducts regular service reviews. Manages and audits service provider performance and productivity relative to SLAs. Ensures compliance with client policies procedures and quality requirements. Interfaces directly with the business including understanding concerns defining requirements engaging the business for testing as needed and communicating incident status in business terms from information provided by the support teams. Acts as point of contact where input is needed to support audits or CAPAs. Works with global team to identify continuity/disaster recovery requirements are in place and assists in executing disaster recovery tests as needed. Reports results of business continuity testing to the business. Manages business and support team using good communication and teamwork to ensure collaboration among all IT teams for the good of the business. Manages IT process compliance with corporate divisional and local policies and procedures. Enforces audit compliance policies and standards. Required: Degree in IT and/or complimentary business degree. Work Experience At least 1013 years of experience in IT preferably in the healthcare industry. Prior management experience. Problem determination (experience in root cause analysis) and problem resolution skills. Strong collaboration and partnering skills. Strong verbal and written communication skills with the ability to articulate complex ideas in easytounderstand business terms to senior leaders. Knowledge of business environment service requirements and culture. Process skills; an understanding of process costs ability to work with the Service Provider to ensure effective operations and agreedupon service levels. Ability to accomplish results through others particularly by establishing relationships. Ability to be firm but fair with regard to operational deliverables Skills Good communication to a higher level working independently leadership problem determination problem resolutions strong collaboration and partnering the ability to articulate complex ideas in easy to understand business terms to senior leaders and understanding of process costs ability to work with the service provider to ensure effective operations Teams interview Depending on the initial interview can request additional About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the MidWest and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
