JOB TITLE:Sales & Service Technician II (Central Office Technician)LOCATION:New Holland, PAUNION: CWA 13571/ CBA 322WAGE RANGE:$17.70 - $35.62INTERNAL POSTING DATES: 04/01/2024 - 04/12/2024SUMMARYPerforms Central Office / Field Equipment work and work on, or involving, any associated electronic equipment or facilities (e.g., remote terminals, repeaters, doublers, DSLAM, Ethernet and span terminal shelves) between the Central Office and the Network Interface Device, as well as work on, or involving, any associated customer-owned or provided electronic equipment or facilities.* Willing/available for call-outs and participate in an on-call rotation scheduleEssential Duties and ResponsibilitiesReview and execute Service Orders (SO) and Projects posted in M6 and MTPUse electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed.Work with CO, NOC, NAT, LAC, Assignment, Engineering teams on testing and turn ups.Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards.Perform Periodic Maintenance Program (PMP) on DSLAM Equipment/Cabinets. Perform research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in conjunction with Sales & Service cable technicians in both aerial, underground, manholes and at customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size.Performs work and uses hand tools at ground level and aloft on ladders.Read and interpret service orders, trouble tickets, circuit diagrams and schematics.Learn the installation/operation of new and existing equipment.Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed.Knowledge of Company's products and services with the ability to effectively communicate benefits to customers.Support and actively participate in promotion of Company products and services.Aid and assist other department and contractors as needed.Comply with Company vehicle usage and fleet policies.Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.Report need for vehicle repair or service and schedule when required and/or prescribed.Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers.Safety - Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate.Safety - Follow established safety and security practices/procedures. Perform safety and security inspections as required for the purpose of safeguarding employees and company assets.Proactively inform your manager/supervisor of competitive and economic activities in your local market areaPerform other duties as requested by supervisor in order to achieve departmental goals and objectives. Employee demonstrates Good Time Management in order to complete their jobs assigned efficientlyMinimum Qualification RequirementsMinimum 3 years inside central office plant experience including CO Transport Equipment, DSLAM, HDSL, Nortel DMS or GTD5 switch experience, IXC/customer coordination/interaction for Hot Cuts/SOs/Trouble Tickets.High School diploma or equivalent requiredExperience in the installation, maintenance repair and use of various types of communications systems for example dial tone, modems etc.Familiarity with Internet browsers including but not limited to MS Internet Explorer, Safari, Firefox, Mozilla etc.Experience using personal computers, installing software programs, and troubleshooting operating systems, software and hardware and installing peripheral devices such as printers, modems etc.Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc.).Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data etc.) ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PC use including but not limited to HSI.Basic knowledge ofHSI or broadband connectivityNetworkingDNSE-mail deliveryIP networkingPC HardwareMust alsoDemonstrate effective interpersonal skills and ability to establish and maintain effective communication with customers and co-workers.Ability to work independently and in a team environment.Ability to prioritize and manage time effectively to meet customer expectations.Must be able to operate a motor vehicle and possess a valid driver's license. Maybe required to possess a CDL. Must have the ability to operate or learn to operate a standard shift vehicle.Must possess pole climbing certification or have the ability to successfully complete certification.Physical RequirementsMust be able to work aloft on ladders, in buckets, and on poles with the use of climbing hooks.Must be able to work in confined spaces as well as isolated areas.Must be able to work outside in extreme conditions including inclement weather.Ability to differentiate colors and alarm lights of various magnitudes.Must be able to sit, stand, climb, walk (on uneven terrain) bend and stoop for extended periods on a regular basis.Ability to lift, unload from vehicle and carry ladders weighing approximately 70 lbs.Ability to exert up to 70 pounds of force occasionally to position equipment or test gear, to move 20 pounds regularly and to exert up to 10 pounds of force routinely to move materials, equipment, and test sets.Ability to work assigned hours on a regular scheduled tour. Must be willing to work overtime (voluntary or assigned) and to be available for call-outs, including nights, weekends, and holidays.Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.Desired QualificationsStrong preference to reside within 35 miles of the reporting location for which the employee is assignedSuccessful completion of at least 2 years post high school training in a related field i.e. electronics, data, or telecommunications is desired.
