OVERVIEWThe Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.RESPONSIBILITIESSales & Service LeaderLead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coachingContinue to build the client relationship daily with our customersAnalyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunitiesEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.Business Leader Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximizedDemonstrate strong business acumen by leveraging metrics to support business-driving strategiesMove dynamically on the retail floor to assess and fulfill the needs of the business, team and guestsPeople LeaderLeads by example and inspires staff in daily operations and guest experience.Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talentUse company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leaderBusiness Partner Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executedExecute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)QUALIFICATIONS:2+ Years prior work experience in a client-centric, sales environmentProven leadership capabilities demonstrating excellent decision makingValues feedback, receptive to receiving feedback and eager to provideHigh energy, upbeat and enthusiastic with the ability to integrate fun and workSelf-motivated with a desire to achieve results and excel individually, and as a teamExcellent interpersonal and written communication skillsAligns with and embodies Alo's guiding principles Job Level: AssociateTheSales & Service Leadisfull-timeand requires 32-40 hoursper week fulfilling the job description asstatedabove.Tobuild a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts.JUST SOME OF THE PERKSGenerous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructorsCompetitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)401K with company matching (Full-Time Employees)Monthly Store IncentivesClothing AllowanceFree yoga classes at any of our SanctuariesThe Company's Lead base pay ranges from $20.00 - $22.00/ hour in Chestnut Hill, MA. Please also note, Leads are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves. #LI-JJ1#LI-3#li-onsite
