Sales Planning Specialist

Job Title : Sales Planning Specialist
Location : Cromwell, CT
Type: Contract
 
Responsibilities Ensure international/domestic customer orders, (EDI/Email), are processed accurately and in a timely manner to meet customer delivery requirements and to maintain highest possible customer scorecard rating for OTIF Verify order information, including pricing, item quantities, out of stocks, item codes, case pack and shipping details Resolve any order discrepancies or issues with customers or internal teams Coordinate with the Fulfilment Center and Finance teams to ensure monthly gross target is met Maintain/ensure accurate and up-to-date records of orders and customer information Provide exceptional customer service to address customer inquiries and concerns Communicate order status and updates to customers Provide off hour support to Fulfilment Center as needed (end of month/quarter/year) Handle return authorization issuance process for all customers Coordinate certificate of insurance requests for all customers Provide Trade Spend support. Working with the field, finance, and broker teams to process documents/deductions within the system. Requirements SAP experience Required. CPG experience Preferred. Benefits System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.