At Oxford Instruments, we push the boundaries of what's possible, helping our customers achieve the breakthroughs that change our world. Whether it's developing technology for a greener economy, designing devices that enhance digital connectivity, or creating next generation medicines and healthcare technology, we address the greatest challenges of the 21st century. Everything we make is exceptional, and each product and solution gives greater insight, clarity and accuracy. At Oxford Instruments, we don't wait for change to happen. We enable it.How we workWe're committed to being the leading provider of high-tech products and services for the world's most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.Empowering People to Make a DifferenceWe don't wait for change to happen. We enable it. That's why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.About the Opportunity:As a member of the Shared Services group, the Sales Operations Coordinator is responsible for proactively coordinating new instrument sales orders in the scientific analytical instruments industry, and providing superior customer service to our internal and external clients.Responsibilities include but are not limited to:New Instrument sales order processing, for multiple divisions within the organization.Reviewing new Customer Purchase Orders and Contracts to ensure acceptable T&C's.Invoicing and order revision/credit-note processing.Collaborate directly with overseas manufacturing and logistics teams, to ensure accurate order execution & delivery.Provide customer order acknowledgments, status updates, and information in a timely professional manner.Collaborate with Regional Sales Engineers to build professional relationships based on trust and respect.Contribute to exceptional customer service and act as an extension of the US Sales team when sales and/or service engineers are not immediately available.Handle incoming sales calls and correspondence; alerting reps and/or managers to urgent issues.Develop a thorough understanding of the organization's industry and unique business goals and needs.Provide support and cross-coverage to fellow team members to minimize department downtime.Maintaining accurate customer records to ensure perpetual data integrity.Coordinate internal resources across departments to ensure customers' success, presenting the best customer experience possible and solidifying future growth in company accounts.Skills:Able to work independently and within a team-driven environment.Able to prioritize and manage time effectively, using good judgment and skill to complete tasks and effectively juggle competing priorities.Strong conflict resolution skills; able to follow escalation paths appropriately and address any issues as quickly as possible.Able to manage change implementation within the organization positively and effectively.Effective verbal communication and active listening skills to support a high degree of collaboration throughout the team & organization.Qualifications:Minimum of associate degree or equivalent preferred.3-5 years experience in the technology, equipment manufacturing, or scientific instrumentation industry preferred.3-5 years' experience using Oracle/CRM/SAP/Sage/Saleslogix-based software.3-5 years' experience in Microsoft Word, Excel, and Office.3-5 years' experience in customer service and relations.Oxford Instruments Perks and benefits:Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans.Our 401k program has options for saving both pre- and post-tax dollars for retirement.Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.Holidays - We recognize 12 holidays this yearIn addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.Oxford Instruments requires all employees to be fully vaccinated by their first day of work. The Company will consider requests for medical or religious accommodation as required by law.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.#LI-EB1 #LI-hybrid
