Primary City/State: Mesa, Arizona
Department Name: Culinary & Nutrition-Hosp
Work Shift: Evening
Job Category: Facilities, Environmental Services, and Culinary
Banner Health is honored to be recognized by Becker's Healthcare as one of the TOP 150 places to work in health care for 2023! In addition, we recently made Newsweek's list of America's Greatest Workplaces 2023 for Diversity.
These recognitions reflect Banner Health's investment in team members' professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement.
As a Room Service Attendant you will be a part of a cohesive team that strives to achieve premier patient food services. You will be providing patients with their meal trays, helping them open their food and beverage, giving great customer Service and collaborate together with Dietetic Technicians and Dietitians. You will also take part of meal preparation to ensure the correct food for their diets are delivered.
This is a part time position. Shifts generally run 3:30pm-7:30pm, 5 days a week, 20 hours per week guaranteed. Plus you will enjoy an additional $1/hour flat rate weekend differential. Banner offers free uniforms including one pair of shoes yearly.
Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation's premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA , Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.
POSITION SUMMARY
This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.
CORE FUNCTIONS
1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
6. Maintains food handling and sanitation standards to meet licensing agency requirements.
7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.
MINIMUM QUALIFICATIONS
Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
For Banner Staffing Services ( BSS ) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.
This position requires effective interpersonal communication skills and a friendly customer service attitude.
The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.
PREFERRED QUALIFICATIONS
High school diploma/ GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred.
EOE /Female/Minority/Disability/Veterans (
Our organization supports a drug-free work environment.
Privacy Policy (
EOE /Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
