You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
Primary Duties: Service all rooms assigned on device. Change all linen that requires changing Provide all rooms with the following unless otherwise; trash removal, bed linen change, replenish bathroom amenities, clean and disinfect shower/tub/toilet/sink, vacuum room, dust throughout, verify behind bed/tables, chairs for any dropped item, replenish any other item that may need replacement throughout the room (directory, drawers, closet), remove any black marks on the wall Ensure that all linen are without stains and rips Bring all trash to the service area in large clear bag The amount of items per room is properly placed; as stated in the hotel standards Advise the department if the room needs special attention; smell too strong, damages encountered, more than the norm in the room, smoking guest, guest who may have a pet, sensitive items left behind, blood on linen Bring all dirty linen to the closet Make sure the right chemicals are being used for the right areas of the room Ensure that room entry door is closed at all times Ensure that all outlets are in working order Make sure that all electronic items are in working; television, radio, lights, coffee maker, speakers, A/C, Bring down any lost and found and make sure that items are properly dated, signed and room numbered All phones and keys need to be returned and signed in before leaving for the day; anything forgotten, needs to returned immediately Never open the guest entry door to anyone; attendant needs to call security Always greet guest by name and make eye contact; whether it be in the room or in the hallway Make sure that grooming standards are followed and represented daily Basic knowledge of safety & security Other duties as assigned Qualifications Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management Standing and walking for long periods Ability to Push, lift or carry about 20-30lbs Attention to detail a must Organized Able to speak and understand basic English Be a team player Able to use an Apple/Android device Knowledge of chemicals and their use Knowing that grooming standards are a must and need to be followed Knowing when to recognize that room should not be sold due to damage, smell, or other maintenance issues
