Retail Support Services Specialist

Job summary
Retail Support Services SpecialistLocation: Pueblo, COPB&T Bank is a full-service bank providing products and services for individuals and small businesses
Responsibilities
• Comply with requirements of Signature Banking• Accurate data entry of maintenance performed on all deposit accounts on the system• Provide phone support to internal and external customers• Provide support to online banking, online bill pay, telephone banking, mobile phone banking, and related systems• Process customer's requests according to established policies and procedures• Provide timely feedback to supervisor regarding service and/or product failures or customer concerns• Process Bankcard disputes, fraud monitoring, and risk mitigation• Process exception items for all deposit accounts and return deposited items in a timely manner• Process adjustment from the Federal Reserve Bank• Process reclamations received from the US Treasury
Requirements
• Ability to communicate effectively, both orally and in writing• Strong interpersonal skills• Data input and 10-key skills• Ability to build strong working relationships• Ability to be a flexible team player• Reasoning and calculating skills• Successful completion of High School Diploma or G.E.D. Certificate• Preferred one year of customer service experience or related training
Key Skills Needed
• Telephone etiquette• Principles of banking• Knowledge of deposit compliance regulations