General Summary Upholds the Vision, Mission, and Core Values of the company. The primary responsibilities of the Retail Sales 1
Associate positions are to maintain outstanding customer service, generate sales
throughout the store, effectively merchandise products, process sales quickly,
accurately, and efficiently with cash register operations, and assist in retail
stocking, resets, labeling, etc.
Essential Duties & Responsibilities Customer Service: Ensure each customer receives outstanding customer service which follows the S.A.L.E.S process and by mystery shop standards Provide a positive representation of Ace Hardware. Proactively assist customers in solving problems. Participate in offering and opening Ace Rewards cards for customers Assist customers in knowing about our customer survey and where to go to participate Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Possess a friendly outgoing demeanor; work well with customers and associates. Ensure all pages and calls are answered promptly, courteously, and effectively. Forward any customer complaint that cannot be handled to a member of management. Possess strong product knowledge and knowledge of store layout and location of products. Assist customers throughout the store in locating merchandise, placing orders on acehardware.com, and processing special orders with personal, customized service based on the premise of amazing every customer, every time. Store Operations Assist in creating a positive, professional, and safe work environment. Assist with receiving, checking in, and stocking merchandise throughout the store. Assist with maintaining back stock levels. Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area. Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. Assist with merchandise resets through the store. Assist department specialists with price changes and special orders. Ensure signage is current throughout the store. Maintain awareness of all promotions and advertisements Operate forklift with proper training. Communicate any Store Support Center issue to the General Manager for follow-up. Communicate merchandising, cost control, or sales ideas to the General Manager. Participate in store meetings. Be professional in appearance and actions. Perform all other duties as assigned. Minimum Requirements The minimum requirements for this position include the
following:
Education/Training: High School diploma Experience in a retail environment either in a cashier, sales, or back office A commitment to service, excellence, and customer satisfaction Skill/Knowledge: Ability to process information and/or merchandise through the register system Ability to communicate with associates and customers Solid team player with excellent interpersonal skills and a strong willingness to learn Knowledge of retail computer systems and electronic cash registers Exceptional organizational ability, high attention to detail, and ability to multi-task Ability and willingness to work flexible hours including weekends and holidays to meet the needs of the business Physical Requirements The minimum physical requirements for this position
include:
• Frequently stock, load, and unload customer orders lifting to 40lbs
• Ability to stand for an extended period of time
TRAINING REQUIREMENTS The minimum training requirements for this position in the first 90 days include:
Ace Learning Place beginning courses Epicor Training POS basics courses· Propane certification (if applicable)· Service Center training Helpful Ready Rental Center training The minimum training requirements for this position in the first year include:
Ace Learning Place select advanced courses in POS· Epicor Training advanced POS courses· Ace Hardware is an equal-opportunity employer in a drug-free environment. Ace goes beyond hardware: build a
future, a purpose, and a community with us.
Work/life balance: This position is with a team that respects your life outside of work. We believe in earning your trust through clear
communication. We schedule two weeks in advance, working with you so you can plan.
Learn and grow with us: Are you a hardware hero? Bring your knowledge and we'll teach you something new. Have a helpful attitude? We'll train you on hardware know-how that builds life skills. We train you from day one; opportunities don't stop there. What to expect: You'll work directly with customers, welcoming them and helping them find everything necessary to complete their project on one trip. Like working in a fast-paced and fun environment? We are high energy so time will fly. You'll be on your feet for most of your shift (6 to 8 hours). You must lift 25 to 50 lbs. Pay, Benefits, and Perks: Paid time off Health Insurance 401K Employee discounts on product As an employee of Valley Ace Hardware, you are eligible for our in-store discount following your 90-day probationary period. For full-time Regular employment, the benefits program includes Sick Time, Vacation Time, Holidays, Medical Insurance, Life Insurance, AD&D, Long-Term Disability, and 401(k). These programs will be described in more detail in the Associate Handbook. Perkspot discounts on services and products Free vests, one ACE shirt and more Click through and start your journey with us now!
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
