Retail Operations Support Specialist

Job summary
This position provides day-to-day support and review of retail branch operations.Responsibilities include answering questions, reviewing accounts, coordinating corrections, and tracking branch performance.Requirements include a high school diploma or equivalent, strong organizational and decision-making skills, and knowledge of banking principles and regulations.
Job seniority: associate level
Responsibilities
• Monitor HELP line and Retail Ops ticketing system to provide guidance to retail associates.• Review and reconcile GL Accounts, virtual vault cash transactions, branch audit reports, ATM transactions, cash orders, new accounts, stop payments, and Reg CC compliance.• Assist with process improvement and ensure compliance with regulations and policies.
Requirements
• High School Diploma or Equivalent.• Strong presentation, organizational, and decision-making/problem resolution skills.• Strong computer skills in Microsoft Office Suites.• Knowledge of banking principles and regulations.• Ability to work all branch hours, including weekends and evenings.• Ability to read and comprehend instructions and documents.• Ability to deal with the public and follow customer service standards.• Preferred qualifications include 5 years' experience in banking or financial institution, minimum 2 years operations experience, and accounting or reconciling experience.
Key Skills Needed
• Strong presentation skills• Organizational skills and attention to detail• Strong decision-making/problem resolution skills• Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.)• Knowledge of banking principles and regulations