This role will cover the Northeast Region. The candidate must reside in one of the following states: PA, MD, NY, NJ, CT
Curaleaf Culture:
At Curaleaf, we have a passionate commitment in everything we do. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we’ve committed to fostering a diverse and inclusive experience for all.
Who You Are:
As the Retail Operations Business Partner, you will serve as a primary member of the National Operations Team and will drive change and ingenuity within the cannabis industry. You will work collaboratively with members of various leadership teams to implement operational excellence, drive revenue, and will be responsible for coaching, supporting, and inspiring team members nationally.
Additionally, as the Retail Operations Business Partner, you will support the development of national, regional, and local initiatives using open and supportive communication methods to encourage productivity and successful execution and outcomes.
You are passionate about motivating teams, providing excellent service to our internal customer, ensuring retail operations run smoothly and efficiently and helping drive and maximize sales in the company. The role is accountable to work directly with Field Teams to drive efficiency and sales in all Curaleaf stores.
What you will do:
Always delivering on commitments and making things happen on a national scale
Proactively influence projects to secure success
Establish team goals, develop others and model how we work together
Ensure operational, procedural, and performance compliance for our national retail locations
Become an operational expert and “go to person” for retail across the country: drive new functions, roll-out nationally; run retail key user tests and conduct operations trainings
Coaching Managers in creating operational excellence and a positive guest experience
Create, maintain, and analyze effective procedures and KPIs across a national scope
Collaborate with cross-functional teams to identify areas of growth and improvement companywide sales
Oversee the development of national initiatives for implementation in respective area of responsibility
Demonstrating a broad knowledge of the national business strategy
National P&L analysis
Identifying business opportunities across multiple markets within both medical and adult use states
Provide ongoing support and partnerships with Managers, Senior Managers, Directors and VPs
Proactively identifying shortfalls in performance and addressing those opportunities with a positive approach
Review, manage and develop vendor national relationships
Work closely with Retail Systems team for new system implementations, existing system improvements
and maintenance
Work collaboratively with New Store Opening stakeholders across the country to ensure successful store
openings and product launches
Work to continuously optimize retail operation from a customer-centric and back of house efficiency perspective to enhance profitability across all channels of business
Setting and agreeing to national stretch goals for yourself and others, measuring against key business drivers
What you bring:
Bachelor’s Degree (preferred) in Business Management or Hospitality Management or 3-5+ years of operational management experience within a retail environment
Multiunit or National scope experience required
Tenacity, flexibility, and agility with endless curiosity
Good sense of humor
Ability to assess changing market conditions and competitor activity across the country Enjoys collaborating with cross functional partners as well as excelling on solo projects
Ability to develop efficiencies to drive sales and create change nationally
Impeccable verbal and written communication skills
Strong interpersonal, networking, and negotiation skills
Extensive retail/hospitality business acumen (P&L analysis, EBITA, BOGS, labor forecasting, etc.)
Meticulous attention to detail with the ability to organize and prioritize national projects
Exceptional critical thinking, problem-solving, and time management skills
Demonstrates resilience in the face of setbacks, sustaining personal, team and national output
Thrive in a customer first environment, can coach, and hold others accountable for exceptional results
Advanced computer literacy with MS Office proficiency (Outlook, Word, Excel, PP, Teams, Tableau)
Expected travel ~50% of the time (vehicle, air)
What We Offer:
Competitive Pay
Medical, Dental, Vision Benefits
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA)
Retirement Plan - 401(K)
Life/AD&D Insurance
Short- and Long-Term Disability
Paid Parental Leave
Community Involvement Through our Rooted in Good Initiative
Employee Resource Groups
Employee Referral Payment Program
Paid Time Off (PTO)
Employee Assistance Program
Commuter Benefits
Employee Product Discounts
Curaleaf Awards and Achievements:
2023 Ragan’s Top Places to Work
2022 TIME100 Most Influential Companies
2020 Cannabis Doing Good’s Good Neighbor Award
2020: Minorities for Medical Marijuana’s Diversity & Inclusion Award
Follow us on Social Media
Instagram: @curaleaf.usa
Twitter:@Curaleaf_Inc
