Retail Manager, Operations

Job summary
The Operations Manager (OM) is responsible for managing the store warehouse, delivery organization, inventory processes, and other operational aspects of the store.They are also responsible for supporting the Store Director in achieving sales and profit goals.In the absence of the Store Director, the OM assumes their duties.
Job seniority: mid-to-senior level
Responsibilities
• Role modeling behaviors for assigned District Team• Managing warehouse and delivery teams• Execution of store operational activities• Minimizing shrink & damage expense• Maintaining inventory accuracy• Overseeing shipping and receiving process• Training and coaching team• Assisting in achieving business goals• Managing customer experience• Staging Delivery/Customer Pickup merchandise• Acting as the Manager on Duty
Requirements
• High School Diploma or Equivalent (bachelor's degree preferred)• Previous experience as a Warehouse Lead or Sales Lead• Experience in retail sales, receiving, inventory management, shrink prevention, last-mile delivery, and model store standards• Ability to work flexible schedule• Ability to lift at least 50 lbs• Excellent customer service and communication skills• Desire and ability to move forward within the organization
Key Skills Needed
• Strong leadership, coaching, and associate development skills• Action-oriented• Computer literacy• Strong drive for results• Ability to manage multiple priorities• Knowledge of retail business and store operations• Experience with Physical Inventory Processes preferred