Retail Key Carrier Supervisor

Job summary
Leads the frontline to promote a "Highly-Satisfied" customer experienceHelps develop high-performing teams through training and mentoring of Associates on frontline executionMaintains cleanliness, recovery, and organizational standards throughout the frontline
Job seniority: associate level
Responsibilities
• Promotes a "Highly Satisfied" customer experience utilizing appropriate tools and resources• Drives customer loyalty through all programs and initiatives• Addresses customer concerns and issues promptly• Updates Associates on current customer experience feedback, goals, and company initiatives• Utilizes TJX approved Training resources, protocols, and guides to provide training and mentoring• Provides ongoing recognition and constructive feedback• Maintains and monitors cash controls including change fund• Assigns registers and coordinates breaks• Audits and approves all applicable paperwork• Promotes a risk-free environment by reporting safety hazards
Requirements
• High School graduate or equivalent degree preferred• Available to work flexible schedule including evenings and weekends• Ability to work as a team member• Excellent interpersonal skills• Exceptional customer service skills• Ability to lift heavy merchandise• Ability to train and provide direction to others• Ability to run a register/handle money• Must be able to handle confidential information with discretion• Experience as a coordinator or previous retail/supervisory experience preferred