Why Meridian?
Meridian Boutique was founded in 1993 by Andrea "Andi" Bennett on a mission to help women elevate their daily lives through clothing. Since the early 1990s, Meridian has stayed true to its roots by offering two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. Style takes precedence over fashion in the Meridian experience: it's uncomplicated, genuine, and lacking in excess.
Our "Help First" culture promotes respect, politeness, consideration, and empathy. It also creates a family-like atmosphere and focuses on giving back to the community. The company's entrepreneurial spirit fosters excellent experience and career opportunities, which are complemented by our great incentive benefits program.
In July 2023, Meridian expanded its horizons with Meridian Men, steps away from Meridian Boutique in Downtown Bozeman. Embracing the Montana state of mind, Meridian Men offers a curated selection of premium menswear and handcrafted essentials. Haley and Josh, carrying Andi's legacy forward, infuse Meridian Boutique and Meridian Men with a modern flair, ensuring every shopper finds their signature style.
Overview:
Meridian is known for building meaningful relationships within the Bozeman community and providing customers with a highly personalized service. We are a growing company focusing on a "help first" culture, cultivating an exceptional atmosphere to work and shop.
About the Role:
We are looking for a highly motivated, results-driven General Manager (GM) for our retail stores. The ideal candidate should be sales-driven and lead by example in building impactful relationships. The candidate should also have a passion for customer service and the ability to lead the team to achieve goals while upholding the company's values and standards.
The GM would be responsible for all business aspects, including sales, customer service, visual merchandising, team development, staffing, and operations. As a brand ambassador, the GM is an expert in taking care of clients, driving the business, and creating a unique shopping experience for new and existing customers.
Skills & Requirements:
3+ years of retail or hospitality management preferred
Strong management and leadership skills
Strong analytical and problem-solving skills
Team player with strong communication and interpersonal skills
Positive and self-motivated
Proven track record in achieving sales goals and takes accountability for results
Consistently demonstrates accountability, reliability, and professionalism
Adapts positively to change
Ability to multi-task while keeping the customer the top priority
Able to work various shifts, including weekends and holidays
Comfortable standing for long periods; must be able to lift 30 pounds
Be willing to attend or follow courses in various HR and management topics
Essential Functions:
Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities
Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within our communities
Guide profitable sales and meet store financial plans through decisions and leading the store team to accomplish performance goals (Conversion, Units Per Transaction, and Sales Per Hour)
Proficient in business acumen to effectively make business decisions
Manage store operations and ensure all aspects run efficiently to create a profitable and productive business
Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback
Conduct regular performance reviews; provide individual team member development plans, goals, and continual support
Seek coaching and learning opportunities to improve performance and educate the team
Conduct daily huddles and weekly check-ins with new hires for the first six weeks of employment and monthly check-ins (post-6-week onboarding) for veteran team members
Empower and develop the team to be self-sufficient and assume increased responsibility for their roles and goals
Delegate responsibility, openly welcome regular feedback, and hold accountability
Additional Job Responsibilities:
Manage all aspects of the sales floor, including hiring, training, merchandising, loss prevention, customer service, expenses, and inventory management
Create and maintain a culture of help first that is client and team-focused
Recruit and hire top talent
Train and develop teams on selling skills, product knowledge, and operations.
Conduct performance appraisals and coach in the moment to maximize sales and motivate the team
Strategize and implement a client outreach plan, utilizing POS data and clienteling tools
Effectively use the POS system to provide exemplary service
Partner with businesses, vendors, community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client
Hold team accountable for achieving goals
Monitor sales trends and execute plans to maximize sales within the store
Effectively communicate the needs of the business with Owners and the Leadership Team
Take a collaborative approach, sharing best practices, ideas, and information for productive relationships
Respond to customer questions, inquiries, and concerns to resolve all issues promptly
Plan and prioritize the workload and ensure the customer is the top priority
Merchandise the sales floor to maximize sales while adhering to visual directives and standards
Maintain a clean and organized store to ensure a great place to work and shop
Partner with Owners on team member relations issues and performance issues to ensure they get handled following company policy
Adhere and enforce company policies and procedures and standards of professionalism
Lead by example and maintain the highest level of integrity at all times
Adhere to operational budgets regarding team member staffing and supplies
Complete and update Trainual software regularly and ensure that all current hires, as well as new hires, are onboarded consistently
Ensure the store is adequately staffed for optimal floor coverage, peak sales opportunities, and efficient daily operations
What success looks like:
Good vibes only! The orchestrator of how customers and employees experience Meridian and Meridian Men
Regularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results
Together with each store team, prioritize actions that impact selling
A positive and uplifting team culture
Improved financial performance, team member retention, and team member satisfaction
Strengthen our company culture by promoting feedback in our daily work and coaching the Sales Team to do that same.
A strong team dynamic – effective working relationships and trust
Best-in-class customer experience
Benefits Package
Paid Personal Days (PTO)
Health Benefits
Paid Parking
Generous Fashion Discount
Bonus Plan
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
Dental Insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Experience level:
3 years
Shift:
Day shift
Evening shift
Weekly day range:
Monday to Friday
Weekends as needed
Experience:
Management: 3 years (Required)
Hospitality: 3 years (Required)
Ability to Relocate:
Bozeman, MT 59715: Relocate before starting work (Required)
Work Location: In person
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