Restaurant Supervisor

6PM Hospitality  is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team! Position Summary: Responsible for all restaurant service production in The Alloy full-service restaurant. This position will train, and supervise team members to assure that the guest's needs are consistently exceeded while following 6PM Hospitality's Core Values, Hilton standards, and local health department regulations.
Essential Functions: Customer Service
Greet guests and oversee actual service on a routine basis. Participate in closing shifts each week, including weekend rotation. Address guest complaints and advise the Team Members about appropriate corrective actions taken when needed Touches all tables to ensure guest needs are consistently exceeded Ensure special / Allergy/Dietary requests by guests are double check and follow up Supervise and monitor service quality and satisfaction, evaluate and address issues and make improvements accordingly Maintain the highest level of professionalism to achieve the high standards of service and quality that 6PM Hospitality Partners, LLC and Hilton is known for Ensure all health, safety, sanitation, energy management, preventive maintenance, alcohol awareness, and other standards are consistently met. Assure that all standard operating procedures for revenue cost control are in place and consistently utilized Assist in monitoring sanitation and cleaning schedules to meet and exceed health department standards Ensure correct handling procedures to minimize china and glassware breakage Inspect end of shift clean up procedures on a daily basis Manage physical inventory verification on a monthly basis for all beverage inventories. Assist in monitoring inventory and managing inventory control Has knowledge of shift, daily, weekly, monthly, and annual goals Assists in scheduling personnel based on proforma, and plans room set-up based on anticipated guests counts Maintain open lines of communication between all departments within the hotel Attend monthly team member meetings Exhibit regular and recurrent attendance record Follow all 6PM Hospitality Processes Other duties as requested by management Has complete knowledge of menu items, bar products, and pricing Report to work in professionally appropriate attire, presented neat, and clean Taste alcohol for company business, limited at the discretion of the General Manager Maintain appearance, upkeep, and cleanliness of all food and beverage equipment and facilities Assure that the dining room areas are secure at the end of the business day  Staff Management
Recruit, train, and manage a skilled and efficient food and beverage team. Provide leadership, motivation, and support to staff. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints and advise the Team Members about appropriate corrective actions taken when needed Perform onboarding courses to all restaurant Team Members and ensure the program is consistently fresh and evolving so that Team Members feel engaged and part of the future goals Ensure Team Members are participating in suggestive selling to increase dining room business Lead, Manage, and hold Team Members accountable to the standards of employment and job performance set by the core values of 6PM Hospitality and Hilton. Discipline Team Members as needed, according to 6PM Hospitality's policies Supervise and monitor service quality and satisfaction, evaluate and address issues and make improvements accordingly Ensures productivity of team members and that all daily tasks are completed in a timely fashion Ensure all Food & Beverage department shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered Directs pre-shift meetings with staff  Compliance 
Ensure all health, safety, sanitation, energy management, preventive maintenance, alcohol awareness, and other standards are consistently met. Assure that all standard operating procedures for revenue cost control are in place and consistently utilized Assist in monitoring sanitation and cleaning schedules to meet and exceed health department standards Ensure correct handling procedures to minimize china and glassware breakage Inspect end of shift clean up procedures on a daily basis Cost Management 
Manage physical inventory verification on a monthly basis for all beverage inventories. Assist in monitoring inventory and managing inventory control Has knowledge of shift, daily, weekly, monthly, and annual goals Assists in scheduling personnel based on proforma, and plans room set-up based on anticipated guests counts Other Duties
Maintain open lines of communication between all departments within the hotel Attend monthly team member meetings Exhibit regular and recurrent attendance record Follow all 6PM Hospitality Processes Other duties as requested by management Has complete knowledge of menu items, bar products, and pricing Report to work in professionally appropriate attire, presented neat, and clean Taste alcohol for company business, limited at the discretion of the General Manager Maintain appearance, upkeep, and cleanliness of all food and beverage equipment and facilities Assure that the dining room areas are secure at the end of the business day Position Requirements: Minimum Knowledge:
Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills  Formal Education and Job-Related Experience:
Minimum formal education of an associate's degree or equivalent related experience Minimum of one-year job-related experience Bartending school graduate preferred  License, Registration, and/or Certification Required:
ServSafe TIPS Certification CPR  Working Conditions and Physical Effort: Stress Load: Regular exposure to stresses Workload Fluctuation: The workload required to perform this job requires ability to adapt to change Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations Physical Effort: Some portions (10- 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day Physical Environment: Some portions (10-50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable Work Schedule: Work regularly requires or varies between early mornings, day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality Required Travel: Position does involve limited travel for off-site quarterly meetings.  Apply today to become part of an authentic, excellence-driven team!