We are looking for a Restaurant Manager/Supervisor to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager/supervisor responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you'll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.Responsibilities:Coordinate daily FOH and BOH restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality and research new vendorsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning productsEnsure compliance with sanitation and safety regulationsManage restaurant's good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant eventsRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operationsQualifications:Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar roleProven customer service experience as a managerExtensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staffFamiliarity with restaurant management software, like OpenTable and PeachWorksStrong leadership, motivational and people skillsAcute financial management skillsBSc degree in Business Administration; hospitality management or culinary schooling is a plusAbout Company:Located in two of Chicago's most vibrant neighborhoods - The Loop and Old Town - Broken English combines a unique take on Mexican street style tacos, refreshing beverages, eclectic music, and vivid artwork created by local talent.?On the name, restaurateur Adolfo Garcia says, "I speak English with my friends, and I often find myself mixing in Spanish words because there are some phrases that simply don't translate to English. This happens in many other languages and cultures, but that is what makes the name 'Broken English' fun – it is part of our daily slang."
