Restaurant Manager Roles/Expectations The purpose of a Chick-fil-A Restaurant Manager (RM) is threefold: ? Ensure daily execution of our mission to be the Most Caring Company, and our Strategy of Winning
Hearts Every Day
? Lead the business in achieving our sales/transactions goals, as well as adhering to our Food Safety and
Food Quality requirements
? Protect and nurture the culture within the team and grow their commitment to our core values: Care
for Yourself, Care for Your Teammates, Care for the Guest and Care for the Business
RMs will fill any one of 4 roles on a shift. Manager on Duty (MOD), Drive-thru Lead, Hot Production or Cold Production Lead. Leadership of a
certain area involves; management of systems and processes, team engagement, and measurement of
real business results in that area.
Tasks/Abilities MOD
? Open and/or close the restaurant following operational and safety standards.
? Manage labor cost by ensuring TMs clock in/out as scheduled
? Ensure proper fulfillment and timeliness of all catering orders.
? Issue performance coaching and/or documentation for tardiness or missed shifts, uniform violations,
general performance
? Cash management – safe and tills counted every shift, inaccuracies reported and followed up on
? Report TM injuries through Sedgwick (Insurance company)
Drive-thru Lead
? Push transaction counts by encouraging speed and accuracy
? Assess and redeploy TMs to relieve bottlenecks and close gaps
? Set and communicate goals for each hour
? Ensure tech and gear are put away after shift, everything is in working order
? Communicate business level with kitchen Hot/Cold Production Leads
? Manage Food Cost daily by reducing waste and checking quality products are received by vendors
? Understand and execute SAFE Daily Critical audits every shift
? Ensure food safety practices are being followed, i.e. timers, chicken cool down process, date labelsCold Side
? Print prep reports for daily use All
? Overall guest satisfaction
? Train, Evaluate, Coach, Develop, and Mentor Team Members
? Communicate goals, upcoming events/promotions to the team
? Recognize TM achievements, celebrate life events, and mentor in times of need
Required Skills/Abilities: ? Excellent verbal, written communication skills & customer service skills
? Excellent organizational skills and attention to detail
? Time management skills with a proven ability to meet deadlines
? Strong analytical and problem-solving skills
? Strong supervisory and leadership skills
? Ability to prioritize tasks and to delegate them when appropriate
? Ability to function well in a high-paced and at times stressful environment
Education/Experience: ? 2+ years of CFA or other relevant experience
? Must be able to communicate proficiently both written and orally in English
? Some college experience desired but not required We offer:
Benefits ? Opportunity for 4/40 work week
? Sundays off + 1 Saturday per month
? 3 Day weekend once a quarter
? Employee meal allowance up to 2 meals a day
? Health Care, Paid Time off and 6% matching 401K available
? Scholarship opportunities
? Online Learning Library
? 2 floating paid holidays a year
? Closed Thanksgiving and Christmas, shortened hours on several other major holidays (July 4th,
Labor/Memorial/New Years Day)
Physical Requirements: ? Climbing, bending, stooping, stretching, and lifting required
? Prolonged periods of sitting at a desk and working on a computer
? Must be able to lift up to 50 pounds at times
Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
