*Job Overview:**
We are seeking an experienced and driven Reservation Sales Agent to join our dynamic team! In this role, you will elevate our sales strategies and inspire our colleagues to achieve exceptional results. As a Reservation Sales Agent, you will be part of our vibrant reservation and owner relations department, where you'll craft unforgettable stays for our guests and nurture strong relationships with our homeowners.
Our organization is committed to reshaping the vacation rental experience while actively contributing to our local communities. We focus on creating exceptional guest experiences daily at our luxury vacation homes across Northern Colorado.
**Our Core Values:**
1. **Embracing Fun:** Our workplace thrives on enthusiasm and joy, balancing productivity with enjoyment. Positivity is key as we celebrate successes and tackle challenges together.
2. **Driven by Results:** We go beyond goals, pushing boundaries with strategic planning and unwavering dedication to deliver outstanding outcomes for clients and guests.
3. **Community at Heart:** Engaging and contributing to our local community is central to our ethos, fostering connections both internally and externally.
4. **Crafting Memorable Experiences:** Exceeding expectations and creating unforgettable moments for guests and owners is our passion, achieved through top-notch amenities and personalized service.
**Responsibilities:**
- **Sales Strategy:** Execute our innovative sales strategies to surpass revenue and sales targets, continually optimizing approaches to drive growth.
- **Sales Team Collaboration:** Work closely with our Reservation Manager to drive the sales effort, meeting clear objectives and offering ongoing support to guests and homeowners to ensure goals are not just met but exceeded.
- **Lead Generation Mastery:** Leverage our lead funnel software (Track Pulse) to effectively convert guest leads into bookings and owner leads into clients.
- **Customer Conversion Excellence:** Manage the sales pipeline to facilitate the conversion of leads into loyal repeat guests, ensuring meticulous follow-up and nurturing of client relationships.
- **Guest Relations:** Assist guests before, during, and after their stay to address issues promptly and ensure 5-Star Reviews.
- **Owner Communication:** Establish and nurture transparent communication channels with property owners, addressing concerns promptly and professionally. Maintain open dialogue to address inquiries and feedback, ensuring a high level of owner satisfaction.
- **Owner Retention & Expansion:** Execute department strategies to retain existing property owners and expand our portfolio.
- **Issue Resolution & Feedback Collection:** Swiftly address guest concerns and complaints, proactively seeking effective solutions to maintain high levels of satisfaction. Implement robust systems for collecting and analyzing guest feedback, driving continuous improvements to elevate the guest experience.
**Requirements:**
- **Competencies:** Sales Lead Funnel Management, Customer Relationship Management (CRM), Customer Experience & Engagement, Hospitality Expertise, Negotiation Skills, Sales Management, Vacation Rental Knowledge, Sales Acumen, Conflict Resolution, Able to type 60-90 WPM.
- **Qualifications:** 2+ years of recent experience in sales, hospitality, front desk, hotel and/or call centers. Familiar with lead tracking software and lead funnels. Must have high-speed WIFI and a quiet professional workspace.
**Working Conditions and Environment / Physical Demands:**
- **Schedule:** Thursday-Monday, 9 a.m. - 6 p.m., may vary by season.
- The ability to solve practical problems and interpret various instructions is necessary.
**Benefits:**
- Competitive compensation: Up to $55K per year based on experience
- Full-time, 40 hours per week
- $5,000+ Commission Bonus Program
- Healthcare/Vision/Dental Benefits
- Friends and Family Vacation Rental Discounts
- 2 Weeks Accrued Paid Leave (PTO)
- Accrued sick time
- Sales bonus program
- Profit Sharing Plan Up to $3,200
Join our team and be part of an organization that values fun, results, community, and creating memorable experiences! Apply today for this exciting opportunity.
Employment Type: Full-Time
Salary: $ 55,000.00 60,000.00 Per Year
