Remote Web Chat Specialist

Job Description:

As a Remote Web Chat Specialist at PNC Financial Services Group, you will be responsible for providing exceptional customer service through web chat interactions with clients. This part-time entry-level role requires at least 1 year of experience and is based in Washington, D.C., US.

Responsibilities:1. Engage with customers through web chat to provide assistance with account inquiries, transactions, and other banking-related inquiries.2. Respond to customer inquiries in a timely and professional manner, ensuring customer satisfaction.3. Utilize critical thinking skills to troubleshoot and resolve customer issues effectively.4. Collaborate with team members to ensure a seamless customer experience across all channels.5. Stay up-to-date with company policies and procedures to provide accurate information to customers.6. Innovate new ways to improve the customer experience through web chat interactions.

Requirements:1. Dedicated and motivated individual with a passion for customer service.2. Strong critical thinking skills and ability to think on your feet.3. Excellent communication skills, both written and verbal.4. Ability to work independently while also being a team player.5. Proficiency in computer systems and web chat platforms.6. Demonstrated ability to adapt to new technology and processes quickly.

Benefits:- Parental leave for those who qualify- Retirement plan options- Remote work flexibility

Equal Opportunity Statement:PNC Financial Services Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: June 12, 2024

Join our team at PNC Financial Services Group and be part of a supportive and collaborative environment where your dedication and innovation are valued. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.