Remote Web Chat Specialist

Job Description:

We are seeking a dedicated and independent Remote Web Chat Specialist to join our team at PPL in Seattle, Washington. As an entry-level role, this position is perfect for those who are looking to kickstart their career in the tech industry. The ideal candidate will have at least 1 year of experience in customer service or a related field.

Responsibilities:- Respond to customer inquiries and provide support through web chat- Assist customers with troubleshooting technical issues related to our products or services- Educate customers on product features and benefits- Collaborate with other team members to ensure a seamless customer experience- Utilize excellent presentation skills to communicate effectively with customers- Adapt to changing circumstances and priorities in a fast-paced environment- Keep detailed records of customer interactions and feedback

Requirements:- Strong written communication skills- Ability to work independently and prioritize tasks effectively- Proficiency in using web chat platforms and other communication tools- A positive attitude and willingness to learn- Excellent problem-solving skills- Adaptability to different customer personalities and needs

Personality traits: dedicated, independentSoft skills: presentation, adaptability

Benefits:- Profit sharing- Training & professional development opportunities- Relocation allowance for eligible candidates

Working environment:At PPL, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team is passionate about providing top-notch customer service and developing innovative solutions for our clients.

Deadline to apply: ********

Equal Opportunity Statement:PPL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.