Job Description:
We are looking for a motivated and energetic Remote Web Chat Specialist to join our team at Delta Air Lines in Phoenix, Arizona. As a part-time Associate Level position, you will be responsible for providing exceptional customer service and support to our online customers via web chat. The ideal candidate will have at least 4 years of experience in customer service and possess strong emotional intelligence and attention to detail.
Responsibilities:- Engage with customers in real-time through web chat to answer inquiries, provide assistance, and resolve issues- Demonstrate a deep understanding of Delta Air Lines' products and services to effectively communicate with customers- Utilize a variety of tools and resources to efficiently handle multiple chat sessions simultaneously- Document customer interactions and follow up on any outstanding issues to ensure customer satisfaction- Collaborate with team members to share best practices and improve overall performance- Stay up-to-date on industry trends and new technologies to continuously improve service delivery
Requirements:- 4+ years of experience in customer service or a related field- Excellent written communication skills with a strong attention to detail- High emotional intelligence and ability to empathize with customers- Proficient in using web chat platforms and CRM systems- Ability to work independently and meet performance metrics- Flexible schedule to accommodate evening and weekend shifts
Benefits:- Company transportation provided for shifts scheduled outside regular business hours- Paid overtime for additional hours worked beyond the part-time schedule- Paid sick leave for illness or personal emergencies
Working Environment:At Delta Air Lines, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a commitment to excellence. We offer a dynamic and supportive work environment where employees are empowered to make a difference.
Equal Opportunity Statement:Delta Air Lines is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for all employees.
Deadline to Apply: June 12, 2024
If you meet the requirements and are excited about the opportunity to join our team as a Remote Web Chat Specialist, please submit your application by the deadline. We look forward to reviewing your qualifications and welcoming you to the Delta Air Lines family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
