Job Description:
TravelCenters of America is seeking a dedicated and resourceful Remote Web Chat Representative to join our team in providing exceptional customer service to our clients in San Antonio, Texas. As a part-time Associate Level position with a requirement of 2 years of experience, the Remote Web Chat Representative will be responsible for engaging with customers in a timely and professional manner through online chat platforms to address any inquiries, provide assistance with bookings, and ensure overall customer satisfaction.
Responsibilities:1. Engage with customers through web chat to provide information on travel services, routes, and amenities.2. Assist customers with bookings, reservations, and cancellations as needed.3. Respond to customer inquiries, complaints, and feedback in a timely and efficient manner.4. Collaborate with other departments to address customer needs and resolve any issues that may arise.5. Maintain accurate records of customer interactions and transactions.6. Proactively seek opportunities to upsell services and promote customer loyalty.7. Stay up-to-date on company policies, promotions, and services to provide accurate information to customers.8. Meet or exceed performance metrics and goals set by the company.
Requirements:1. 2 years of experience in a customer service or sales role.2. Excellent communication skills, both written and verbal.3. Strong attention to detail and ability to multitask in a fast-paced environment.4. Negotiation skills to handle challenging situations with customers.5. Ability to work independently and as part of a team.6. Proficiency in using web chat platforms and customer relationship management (CRM) software.7. High school diploma or equivalent.8. Availability to work flexible hours, including evenings and weekends.
Benefits:- Travel opportunities- Gym membership- Training and professional development opportunities
Working Environment:At TravelCenters of America, we are committed to pursuing excellence in every endeavor and setting a high standard for achievement. Our team members are encouraged to strive for continuous improvement and growth, both personally and professionally.
Deadline to Apply:May 6, 2024
Equal Opportunity Statement:TravelCenters of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
