Remote Support Representative

Job Description:

CDW is seeking a talented and motivated Remote Support Representative to join our team in Seattle, Washington. As a part-time entry-level position, the Remote Support Representative will be responsible for providing exceptional customer support and technical assistance to our clients remotely.

Responsibilities:- Respond to customer inquiries and technical issues via phone, email, and chat- Troubleshoot and resolve technical problems with hardware, software, and network systems- Provide guidance and support to customers on product usage and functionality- Collaborate with internal teams to escalate and resolve complex issues- Maintain accurate records of customer interactions and resolutions- Meet established service level agreements and performance metrics

Requirements:- 1 year of experience in customer service or technical support- Resourceful and hardworking mindset- Strong teamwork and negotiation skills- Excellent communication and problem-solving abilities- Ability to work independently and efficiently in a remote setting

Benefits:- Company transportation for work-related travel- Free food provided during work hours- Travel opportunities for training and development purposes

Working Environment:At CDW, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a culture of collaboration, innovation, and employee well-being.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement:CDW is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.