Remote Support Manager

U.S. Bancorp is seeking a dedicated and experienced Remote Support Manager to join our team in Washington, D.C. This part-time position is ideal for someone with at least 8 years of experience in a similar role and who is looking to take on a mid-to-senior level position.

As the Remote Support Manager, you will be responsible for leading and managing a team of remote support professionals. Your responsibilities will include overseeing the day-to-day operations of the remote support team, providing guidance and training to team members, and ensuring that all support requests are handled in a timely and efficient manner. You will also be responsible for monitoring team performance and implementing strategies to improve productivity and customer satisfaction.

In addition to your managerial duties, you will also be expected to provide remote support to clients as needed. This may include troubleshooting technical issues, answering customer inquiries, and providing guidance on how to use our products and services.

To be successful in this role, you must be passionate about providing exceptional customer service and motivated to lead a team to success. Strong people management and time management skills are also essential for this position.

At U.S. Bancorp, we offer a range of benefits to our employees, including parental leave, gym membership, and a retirement plan. We also strive to create a working environment where employees can align their work with a greater purpose and contribute to a meaningful mission.

If you meet the requirements for this position and are interested in joining a dynamic and innovative team, please submit your application by April 29, 2024.

Equal opportunity statement: U.S. Bancorp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.