Remote Support Manager

Job Description:

We are looking for a talented and experienced Remote Support Manager to join our team at Visa. As a Remote Support Manager, you will be responsible for managing and overseeing our remote support team, ensuring that all customer inquiries are handled promptly and effectively. This position is part-time and is located in Los Angeles, California, but offers remote work flexibility.

Responsibilities:1. Manage a team of remote support specialists, providing guidance, training, and support as needed.2. Monitor and analyze customer support metrics to identify areas for improvement and implement strategies to enhance customer satisfaction.3. Develop and maintain standard operating procedures for remote support operations.4. Collaborate with other departments to address customer escalations and provide timely and effective solutions.5. Conduct regular performance evaluations of remote support team members and provide feedback for professional development.6. Stay up-to-date on industry trends and best practices in remote support management.

Requirements:1. Bachelor's degree in a related field.2. Minimum of 8 years of experience in customer support or a related field.3. Strong leadership and communication skills.4. Ability to work independently and prioritize tasks effectively.5. Hardworking and energetic personality traits.6. Strong planning and time management skills.

Benefits:1. Remote work flexibility.2. Joining bonus for qualified candidates.3. Visa sponsorship for international candidates.4. Opportunity to work in a diverse and inclusive environment, promoting a culture of belonging.

Deadline to apply: May 6, 2024

Equal Opportunity Statement:Visa is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.