Remote Support Associate

Job Description:

FirstEnergy is seeking a proactive and enthusiastic Remote Support Associate to join our team in Los Angeles, California. This part-time, entry-level position offers a fantastic opportunity to kick-start your career in the energy industry. As a Remote Support Associate, you will be responsible for providing assistance to customers through various communication channels, including phone calls, emails, and live chat. You will troubleshoot technical issues, answer inquiries, and offer solutions to ensure customer satisfaction.

Responsibilities:- Responding to customer inquiries promptly and professionally- Troubleshooting technical issues related to our products or services- Providing efficient and effective solutions to customer problems- Documenting customer interactions and solutions in the database- Collaborating with team members to improve processes and procedures- Participating in ongoing training and development programs- Adhering to company policies and procedures at all times

Requirements:- Confidence and energy to engage with customers effectively- Strong decision-making skills and the ability to take initiative- Leadership qualities to guide customers through problem-solving processes- Excellent communication skills, both verbal and written- Ability to work independently and as part of a team- Experience with remote support tools and software is a plus- High school diploma or equivalent

Benefits:- Travel and spending expenses covered- Company equipment provided- Disability insurance included- Opportunity to work in a dynamic and collaborative environment- Chance to be part of a team that leads the industry with cutting-edge ideas and solutions

Equal Opportunity Statement:FirstEnergy is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

Don't miss out on this exciting opportunity to work with a leading energy company. Apply now to join our team as a Remote Support Associate in Los Angeles, California! Deadline to apply: May 7, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.