Remote Support Associate

Job Description:

Citigroup is seeking a dedicated and resilient Remote Support Associate to join our team in Charlotte, North Carolina, US. This part-time position at the Associate level requires a minimum of 3 years of experience in a similar role.

Responsibilities:1. Provide remote technical support to customers and clients.2. Troubleshoot and resolve hardware and software issues.3. Assist with network configurations and installations.4. Document customer inquiries and resolutions.5. Collaborate with internal teams to provide excellent customer service.6. Maintain a high level of professionalism and confidentiality.

Requirements:1. Bachelor's degree in Computer Science or related field.2. Strong communication and problem-solving skills.3. Ability to work independently and in a team.4. Proficiency in Microsoft Office and remote support tools.5. Leadership and planning skills.6. Visa sponsorship is available for qualified candidates.7. Dental insurance benefits.8. Must be dedicated to providing exceptional customer support.

Benefits:1. Remote work flexibility.2. Visa sponsorship.3. Dental insurance.4. Employee well-being is a top priority with health and wellness initiatives.

Equal Opportunity Statement:Citigroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: ********

Join Citigroup as a Remote Support Associate and be part of a dynamic team that values diversity, innovation, and collaboration. Apply now and embark on a rewarding career in the financial industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.