Remote Live Chat Representative

Job Description:

Waste Management is a leading environmental services company seeking a Remote Live Chat Representative to join our team in Los Angeles, California. This part-time position is perfect for individuals with at least 3 years of experience in customer service or a related field. As a Remote Live Chat Representative, you will be responsible for providing exceptional customer service through online chat support.

Responsibilities:- Respond to customer inquiries and provide timely and accurate information via live chat- Assist customers with billing inquiries, account management, and service scheduling- Troubleshoot technical issues and provide solutions to customers- Follow up with customers to ensure satisfaction and resolve any outstanding issues- Collaborate with team members to improve customer service processes and procedures- Maintain a high level of professionalism and customer service at all times

Requirements:- 3 years of experience in customer service or a related field- Resourceful and independent with the ability to work effectively in a remote setting- Excellent research and time management skills- Strong communication skills and the ability to multitask effectively- Proficient in using live chat software and Microsoft Office applications- Knowledge of waste management and environmental services is a plus

Benefits:- Life insurance coverage- Travel opportunities for training and conferences- Travel and spending expenses covered for work-related travel

Working Environment:At Waste Management, we are committed to environmental responsibility and sustainable practices. Our team members are dedicated to making a positive impact on the environment and our communities. Join us in our mission to create a cleaner, greener future.

Deadline to Apply:The deadline to apply for this position is April 29, 2024.

Equal Opportunity Statement:Waste Management is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.