Remote Live Chat Assistant

Job Description:

Affirm is seeking a Remote Live Chat Assistant to join our team in San Antonio, Texas. As a part-time Associate Level position, the Remote Live Chat Assistant will be responsible for providing excellent customer service and support to our clients through live chat interactions. The ideal candidate will possess at least 3 years of experience in a customer service role and exhibit independence and drive.

Responsibilities:- Respond to customer inquiries and provide support via live chat- Resolve customer issues in a timely and professional manner- Escalate complex issues to the appropriate team members- Maintain a high level of customer satisfaction- Assist with product recommendations and inquiries- Utilize analytical skills to identify trends and improve customer support processes- Work on innovative solutions to enhance the overall customer experience

Requirements:- At least 3 years of experience in a customer service role- Independent and driven personality traits- Strong analytical skills- Ability to think innovatively and creatively- Excellent written and verbal communication skills- Proficiency in live chat software and customer service tools

Benefits:- Gym membership- Free food- Company transportation

Working Environment:At Affirm, we believe in giving back to the community through corporate social responsibility initiatives. Our team members have the opportunity to participate in various volunteer activities and contribute to making a positive impact in the local community.

Deadline to apply: ********

Equal Opportunity Statement:Affirm is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.