Remote Customer Support Specialist

Job Description:

Cisco Systems is seeking a Remote Customer Support Specialist to join our team in Denver, Colorado. This part-time position at the Associate Level requires at least 4 years of experience in customer support. The ideal candidate will be energetic, confident, and possess strong presentation and analysis skills.

Responsibilities:- Provide exceptional customer support via phone, email, and chat- Troubleshoot technical issues and provide solutions to customers- Ensure customer satisfaction and maintain high levels of customer retention- Collaborate with cross-functional teams to resolve customer issues- Document customer interactions and provide feedback to improve processes- Stay up-to-date on products and services to provide accurate information to customers

Requirements:- 4+ years of experience in customer support- Energetic and confident personality- Strong presentation and analysis skills- Excellent communication and problem-solving abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- Bachelor's degree in a related field preferred

Benefits:- Relocation allowance for eligible candidates- Paid Time Off (PTO) for full-time employees- Travel & spending expenses covered- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:Cisco Systems is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Deadline to apply: May 29, 2024

If you meet the requirements and are ready to join a dynamic team that values customer satisfaction and growth opportunities, apply now for the Remote Customer Support Specialist position at Cisco Systems in Denver, Colorado.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.