Remote Customer Support Representative

Job Description:

J.M. Smucker is seeking a part-time Remote Customer Support Representative to join our team in San Antonio, Texas. As an Entry Level Remote Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients remotely.

Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner- Assist customers with order placement, product inquiries, and issue resolution- Provide accurate information about our products, services, and promotions- Escalate complex customer issues to the appropriate team member for resolution- Maintain detailed records of customer interactions and transactions- Collaborate with other team members to ensure a seamless customer experience- Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate

Requirements:- 1 year of experience in customer service or a related field- Driven and reliable individual with strong communication skills- Ability to work independently and make decisions effectively- Strong leadership skills and the ability to work well in a team environment- Proficiency in Microsoft Office and other customer service software- High school diploma or equivalent required

Benefits:- Medical coverage- Paid overtime- Disability insurance

Working Environment:As a Remote Customer Support Representative at J.M. Smucker, you will be part of a team that leads the industry through cutting-edge ideas and solutions. Our supportive and collaborative work environment fosters growth and development for all team members.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement:J.M. Smucker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.