Remote Customer Support Manager

Lockheed Martin is currently seeking a Remote Customer Support Manager to join our team in Dallas, Texas. As a leading aerospace and defense company, we are committed to providing innovative solutions to our customers around the world.

Responsibilities:- Manage a team of remote customer support representatives to ensure excellent service delivery- Develop and implement customer support strategies to drive customer satisfaction and retention- Monitor and analyze customer support metrics to identify areas for improvement- Collaborate with cross-functional teams to ensure consistent communication and service delivery- Provide leadership and mentorship to team members to drive performance and career development- Handle escalated customer inquiries and complaints in a timely and professional manner- Stay up-to-date on industry trends and best practices in customer support

Requirements:- Bachelor's degree in business administration or related field- 6+ years of experience in customer support or a related field- Confident and passionate about delivering exceptional customer service- Strong teamwork and critical thinking skills- Excellent communication and interpersonal skills- Proven track record of managing remote teams- Experience working in a fast-paced environment- Knowledge of customer support software and tools- Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits:- Dental insurance- Gym membership- Remote work flexibility

Equal Opportunity Statement:Lockheed Martin is an equal opportunity employer and promotes diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other basis protected by law.

If you are a dynamic and experienced customer support manager looking to make an impact in a fast-growing company, we encourage you to apply for this exciting opportunity. The deadline to apply is May 2, 2024. Join us in shaping the future of aerospace and defense!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.