Remote Customer Support Assistant

Job Description:

We are seeking a passionate and confident Remote Customer Support Assistant to join our team at Hess in Philadelphia, Pennsylvania. As an entry-level position, this role is perfect for individuals looking to start their career in customer support. This is a part-time position with the opportunity for growth within the company.

Responsibilities:- Answer customer inquiries via email, chat, and phone in a timely and professional manner- Provide product information, pricing, and availability to customers- Assist with order processing and tracking shipments- Handle customer complaints and issues with empathy and efficiency- Collaborate with the sales team to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions- Identify and escalate priority issues to the appropriate team member- Provide feedback on the efficiency of the customer support process

Requirements:- High school diploma or equivalent- Strong communication skills, both written and verbal- Excellent presentation and negotiation skills- Ability to work independently and as part of a team- Basic computer skills and familiarity with customer support software- Passion for providing exceptional customer service- Confidence in dealing with challenging situations

Benefits:- Visa sponsorship for qualified candidates- Life insurance coverage- Training and professional development opportunities

Working Environment:At Hess, we embrace a culture that encourages creativity and innovation. We provide a supportive environment where you can unleash your creativity and contribute to the success of the team.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement:Hess is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, or any other protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.