Job Description:
We are looking for a dedicated and experienced Remote Customer Success Manager to join our team at Danaher in Jacksonville, Florida. As a Mid-to-Senior Level professional with 8 years of experience, you will be responsible for ensuring the success and satisfaction of our valued customers. This part-time position requires a hardworking and adaptable individual who excels in a remote work environment.
Responsibilities:- Develop and maintain strong relationships with customers to ensure their needs are met and their expectations are exceeded- Act as the main point of contact for customers, addressing any questions or concerns in a timely and professional manner- Collaborate with internal teams to provide solutions and resolve issues for customers- Lead efforts to drive customer engagement and retention- Analyze customer data and feedback to identify trends and opportunities for improvement- Provide regular reports and updates to management on customer success metrics and key performance indicators- Serve as a leader and mentor to junior team members, fostering a culture of teamwork and collaboration
Requirements:- Bachelor's degree in Business, Marketing, or a related field- 8 years of experience in a customer success or account management role- Proven track record of building and maintaining strong relationships with customers- Excellent communication and interpersonal skills- Strong leadership abilities and a collaborative mindset- Ability to work independently and efficiently in a remote work environment- Proficiency in CRM software and other customer success tools- Willingness to travel occasionally for in-person meetings with customers
Benefits:- Company transportation- Life insurance- Gym membership
Working Environment:At Danaher, we pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering exceptional service and support to our customers, and we strive to create a positive and dynamic work environment where individuals can thrive and grow in their careers.
Deadline to Apply: June 10, 2024
Equal Opportunity Statement:Danaher is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
