Remote Customer Success Associate

Job Description:

Zocdoc is seeking a Remote Customer Success Associate to join our team in San Diego, California. This part-time position is perfect for entry-level professionals who are dedicated and motivated individuals looking to kickstart their career in customer success. As a Customer Success Associate, you will be responsible for ensuring the satisfaction and success of our clients by providing exceptional support and guidance.

Responsibilities:1. Build and maintain strong relationships with clients through regular communication and meetings.2. Provide timely and accurate responses to client inquiries and issues.3. Coordinate with internal teams to ensure that client needs are met effectively and efficiently.4. Identify opportunities for upselling and cross-selling additional products or services to clients.5. Develop and implement creative strategies to improve client satisfaction and retention.6. Monitor client accounts and track key performance metrics to identify trends and opportunities for improvement.

Requirements:1. Bachelor's degree in Business, Marketing, or related field.2. Strong communication and interpersonal skills.3. Ability to work independently and collaborate with a remote team.4. Proven track record of project management and organizational skills.5. Creativity and an innovative mindset to problem-solving.6. Ability to adapt to a fast-paced and dynamic work environment.

Benefits:1. Paid Time Off (PTO) to promote work-life balance.2. Free food provided during working hours.3. Joining bonus for new hires.

Working Environment:At Zocdoc, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to fostering a supportive and collaborative work environment where all employees can thrive and grow.

Equal Opportunity Statement:Zocdoc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply now to join our team and make a difference in healthcare!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.