Remote Customer Success Associate

Job Description:

We are seeking a Remote Customer Success Associate to join our team at AIG in Indianapolis, Indiana. As a part-time Associate Level position, you will be responsible for ensuring our customers have a positive experience with our products and services. This role requires at least 2 years of experience in customer service or a related field.

Responsibilities:- Communicate with customers via phone, email, and chat to address their inquiries and resolve any issues they may have- Provide product demonstrations and guide customers through our services- Analyze customer feedback and data to identify trends and areas for improvement- Collaborate with cross-functional teams to ensure customer needs are met- Develop and maintain strong relationships with customers to increase retention and loyalty- Stay up-to-date on industry trends and best practices in customer success

Requirements:- Resourceful and adaptable personality traits- Strong problem-solving and analytical skills- 2+ years of experience in customer service or a related field- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software

Benefits:- Free accommodation- Relocation allowance- Parental leave- Opportunity for career growth and development

Working Environment:As a Remote Customer Success Associate at AIG, you will be part of a high-energy workplace focused on delivering impactful results. We encourage a collaborative and supportive environment where employees can thrive and succeed.

Deadline to Apply:Please submit your application by June 1, 2024.

Equal Opportunity Statement:AIG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to provide equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.