Remote Customer Success Associate

Job Description:

Markel is seeking a dedicated and motivated Remote Customer Success Associate to join our team in Denver, Colorado. As a part-time Associate Level position, the Remote Customer Success Associate will be responsible for ensuring customer satisfaction and retention through effective communication, problem-solving, and creativity.

Responsibilities:- Manage and build relationships with customers remotely to understand their needs and provide solutions- Provide product demonstrations and training to customers to ensure they are utilizing our products effectively- Handle customer inquiries and resolve issues in a timely and professional manner- Collaborate with internal teams to address customer concerns and provide feedback for product improvements- Track customer interactions and proactively reach out to customers to ensure satisfaction- Contribute to the development of customer success strategies and initiatives

Requirements:- Bachelor's degree or equivalent experience- Minimum of 3 years of experience in a customer-facing role- Strong problem-solving skills and creativity in finding solutions- Excellent communication and interpersonal skills- Ability to work independently and remotely- Proficiency in Microsoft Office and CRM software- Knowledge of insurance or finance industry is a plus

Benefits:- Paid sick leave- Retirement plan- Training & professional development opportunities

Working Environment:At Markel, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer service and ensuring customer success.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement:Markel is an equal opportunity employer and prohibits discrimination against any employee or applicant on the basis of race, color, religion, national origin, sex, age, disability, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.