Remote Customer Service Representative

Job Description:FirstEnergy is seeking a Remote Customer Service Representative to join our team in Washington, D.C. This part-time position is perfect for individuals seeking an entry-level role in customer service. The ideal candidate will be motivated, confident, possess problem-solving and analysis skills, and have at least 1 year of experience in a customer service or related role.

Responsibilities:- Answer customer inquiries via phone, email, and chat in a timely and professional manner- Provide information about products and services, process orders, and resolve customer complaints- Use problem-solving skills to address customer issues and ensure customer satisfaction- Analyze customer feedback and data to identify trends and opportunities for improvement- Collaborate with other team members to ensure excellent customer service- Meet or exceed customer service goals and metrics

Requirements:- 1 year of experience in customer service or a related field- Motivated and confident with excellent communication skills- Strong problem-solving and analytical abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent

Benefits:- Travel and spending expenses covered- Medical coverage- Free food in the office

Working Environment:At FirstEnergy, we cultivate a sense of ownership and responsibility at every level. As a Remote Customer Service Representative, you will have the opportunity to take ownership of your role and make a real impact on our customers' experiences.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:FirstEnergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.