Remote Customer Service Representative

Job Description:

Rivian is seeking a passionate and motivated Remote Customer Service Representative to join our team in San Jose, California. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service roles.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Provide accurate information about products and services to customers.3. Assist customers with placing orders, resolving billing issues, and processing returns.4. Troubleshoot technical issues and escalate complex problems to the appropriate department.5. Conduct research to find solutions to customer problems and ensure customer satisfaction.6. Maintain customer records and update information as needed.7. Collaborate with other team members to improve overall customer service experience.8. Meet and exceed customer service goals and metrics.

Requirements:1. Previous experience in customer service roles.2. Excellent communication and interpersonal skills.3. Strong problem-solving abilities.4. Research skills to find solutions to customer inquiries.5. Ability to work independently and in a team environment.6. Proficiency in using customer service software and tools.7. Must be comfortable working remotely and have a dedicated workspace.8. High school diploma or equivalent.

Benefits:1. Company-provided equipment for remote work.2. Flexible work schedule.3. Employee discounts on Rivian products.

Working Environment:At Rivian, we uphold the highest standards of ethical conduct and integrity. Our team is committed to providing outstanding customer service and representing the company in a positive light.

Deadline to Apply: April 1, 2024

Equal Opportunity Statement:Rivian is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.