Remote Customer Service Representative

Job Description:

WeWork is seeking a Remote Customer Service Representative to join our team in Charlotte, North Carolina. As an Associate Level position, the ideal candidate will have a minimum of 4 years of experience in customer service roles. We are looking for individuals who are reliable, independent, and possess strong leadership and research skills.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner2. Resolve customer complaints and issues with empathy and efficiency3. Provide product and service information to customers4. Process orders, returns, and exchanges accurately5. Collaborate with other departments to ensure customer satisfaction6. Conduct research to provide customers with accurate and up-to-date information7. Maintain customer records and update information as needed8. Meet and exceed customer service goals and metrics

Requirements:1. 4+ years of experience in customer service roles2. Excellent communication skills, both written and verbal3. Ability to work independently and prioritize tasks effectively4. Strong leadership skills and ability to work well in a team environment5. Proficiency in Microsoft Office and CRM software6. High school diploma or equivalent required, Bachelor's degree preferred

Benefits:1. Life insurance2. Paid sick leave3. Joining Bonus

Working Environment:At WeWork, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone can thrive and succeed.

Deadline to apply: March 30, 2024

Equal Opportunity Statement:WeWork is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.