Remote Customer Service Manager

Job Description:

Owens-Illinois, a leading global glass packaging company, is seeking a Remote Customer Service Manager to join our team in San Diego, California. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in customer service management.

Responsibilities:- Manage a team of remote customer service representatives, providing direction and guidance to ensure excellent customer service- Develop and implement customer service procedures and policies to enhance the customer experience- Monitor customer service metrics and KPIs to identify areas for improvement and implement changes accordingly- Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner- Collaborate with cross-functional teams to ensure seamless communication and coordination of customer service efforts- Train and onboard new customer service team members, ensuring they are equipped to deliver exceptional service- Stay current on industry trends and best practices in customer service management

Requirements:- Bachelor's degree in Business Administration or related field- Minimum of 5 years of experience in customer service management- Excellent communication and interpersonal skills- Strong organizational and leadership abilities- Motivated and resourceful personality traits- Presentation and planning soft skills- Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits:- Disability insurance- Profit sharing- Travel opportunities

Equal Opportunity Statement:Owens-Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 8, 2024

If you meet the requirements and are ready to take on this exciting opportunity as a Remote Customer Service Manager with Owens-Illinois, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.