Were seeking a dedicated and detailoriented remote Customer Service Representative to join our dynamic team. As a vital member of the frontline support team you will play a key role in ensuring an exceptional customer experience while upholding company policies and values. Responsibilities: Customer Interaction: Respond to customer inquiries and concerns via email and messaging platforms promptly and professionally. Provide accurate information about products orders and cultivation processes. Uphold a positive and helpful tone in all customer interactions. Issue Tracking and Reporting: Efficiently track customer issues concerns and feedback. Report recurring or critical issues to management for timely resolution. Collaborate with team members to address and resolve customer challenges. Written Communication: Exhibit strong written communication skills to ensure clear and effective communication with customers. Draft thoughtful and informative responses to customer inquiries and concerns. Customer Support Platforms: Utilize customer support platforms to manage and organize customer interactions. Experience with customer support software is preferred. Ecommerce Experience: Basic familiarity with Shopify and Amazon fulfillment processes is a plus. Continuous Learning: Demonstrate a willingness to learn about mushroom cultivation processes and stay informed about product updates. Adapt to a changing environment and contribute to process improvements. Qualifications: At least 12 years of experience in customer support or a related field. You Have.. A friendly and positive attitude Prior sales or customer service experience A high level of attention to detail Strong communication skills both written and verbal The ability to develop positive relationships with team members and customers A desire to find solutions Experience: and nbsp; Microsoft 365 Adobe Learning Management Systems Tech savvy Excellent people skills and a desire to help customers find solutions Excellent phone and communication skills Multitasking and time management Sales experience is a plus In addition to competitive pay this position offers the following benefits: Remote position Working with a small team for a rapidly growing organization Casual Attire Professional Development Opportunities Medical Dental and amp; Vision Insurance Life and amp; Disability Insurance 401(k) with Company Contribution Paid Holidays and PTO Monthly Electronics Reimbursement If you are ready to join a fun and hardworking team and enjoy interacting with (mostly) friendly customers please apply online today! and nbsp;
