Remote Customer Service Associate

Job Description:We are seeking a Remote Customer Service Associate to join our team at VF in Los Angeles, California. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in customer service. The ideal candidate will be independent, driven, adaptable, and have strong research skills.

Responsibilities:- Handle customer inquiries via phone, email, and chat in a timely and professional manner- Provide accurate information about products, services, and company policies- Process orders, returns, and exchanges efficiently- Resolve customer complaints and issues, escalating as needed- Collaborate with other team members to ensure the best possible customer experience- Stay up-to-date on product knowledge and industry trends- Meet and exceed performance goals set by management

Requirements:- 2+ years of experience in customer service- Independent and driven personality traits- Strong adaptability and research skills- Excellent communication and problem-solving abilities- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent; college degree preferred

Benefits:- Medical coverage- Parental leave- Dental insurance

Working Environment:At VF, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing the best possible experience for our customers while fostering a supportive and inclusive work environment for all employees.

Deadline to Apply:June 1, 2024

Equal Opportunity Statement:VF is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.