Job Description:
JUUL Labs is seeking a Remote Customer Service Assistant to join our team in Fort Worth, Texas. As a Remote Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients through various communication channels such as phone, email, and live chat. You will assist customers with inquiries, resolving issues, and providing product information. This position is entry-level and does not require any prior experience.
Responsibilities:- Respond to customer inquiries in a timely and professional manner- Resolve customer complaints and issues with empathy and efficiency- Provide product information and educate customers on our offerings- Process orders, returns, and refunds accurately- Collaborate with other team members to ensure a consistent customer experience- Maintain accurate records of customer interactions and transactions- Continuously seek feedback to improve customer service processes- Stay updated on product knowledge and industry trends
Requirements:- Resilient and able to handle challenging customer interactions- Independent and able to work remotely with minimal supervision- Creative problem solver with strong negotiation skills- Excellent communication skills, both written and verbal- Ability to multitask and prioritize workload effectively- Proficiency in using customer service software and tools- High school diploma or equivalent- Must be legally authorized to work in the US
Benefits:- Free accommodation for remote work- Free food provided during working hours- Disability insurance for full-time employees
Working Environment:At JUUL Labs, we foster a culture of transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member feels valued and empowered to contribute their best work.
Deadline to Apply:Please submit your application by May 17, 2024.
Equal Opportunity Statement:JUUL Labs is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
