Remote Customer Care Specialist

Job Description:

Nike is seeking a Remote Customer Care Specialist to join our dynamic team in Jacksonville, Florida. As a part-time Associate Level customer care specialist, you will be responsible for providing exceptional customer service to our clients, resolving any issues or inquiries they may have in a timely and professional manner.

Responsibilities:- Handle inbound customer calls and emails, addressing customer inquiries and providing solutions to issues.- Accurately document all customer interactions in the CRM system.- Collaborate with other team members to ensure a seamless customer experience.- Strive to meet and exceed customer satisfaction metrics and goals.- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.- Assist with special projects or tasks as assigned by management.

Requirements:- 4 years of previous customer service experience.- Excellent communication skills, both written and verbal.- Motivated, energetic, and able to work independently.- Strong cooperation and time management skills.- Ability to multitask and prioritize in a fast-paced environment.- Proficiency in Microsoft Office and CRM software.- High school diploma or equivalent.

Benefits:- Visa sponsorship available for qualified candidates.- Dental insurance coverage.- Opportunities for travel.

Working Environment:At Nike, we are committed to promoting work-life balance and employee well-being. Our remote work environment provides flexibility and support for our team members to thrive in their roles.

Deadline to Apply:June 1, 2024

Equal Opportunity Statement:Nike is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.